How to raise a complaint
If you are dissatisfied with a quotation, communication or service arranged through Primelinks Solutions Ltd, please email info@primelinkssolutions.co.uk or telephone 07707 999369. Include the property postcode, relevant dates, service reference (if available), and the outcome you seek. Avoid sending unnecessary sensitive information.
What happens next?
We will review the concern, acknowledge receipt and explain the next steps and any further information needed. Where a third-party specialist provided the service, we may need to coordinate the investigation with them. If you remain dissatisfied, please reply to the same email asking for further review.